• Job Title: E-Commerce Manager
• Level & Responsibility: This role is at a Manager level or equivalent and has responsibility over a portfolio of clients as well as a team. This role might be better known as Digital Display Account Manager or Digital Campaign Delivery Manager in other businesses.
• Salary: 39,000+ per annum, depending on experience plus a 10% bonus scheme 
• Location & Hybrid Working: Ideally 2 days a week onsite at our Leeds office
  

The role

We are looking for a E-commerce Manager to join our LS11 (Asda) Partnership! In this role, you will be responsible for planning and executing the e-commerce strategy for LS11, focusing on onsite display. This includes supporting the team in developing the strategic roadmap for onsite delivery, executing best-in-class campaigns, identifying and eliminating media inefficiencies, mitigating revenue risks, and establishing new processes to enhance performance. You will be the driving force to execute the delivery cycle of onsite media for LS11 making sure the campaigns are continuously optimised and performance is maximised. You will develop and maintain strong relationships with key internal and external stakeholders. Ensuring collaboration and cross function communication. You will manage 3 client executives helping to building a high performing team who is focused on continues campaigns optimisation making sure the monthly revenue target is hit while fostering positive culture.

Why SMG?

We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work. We have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for, with a World Class and Outstanding accreditation across the past 2 years. 

We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. We have a whole page dedicated to our benefits here, but here's some of our favourites...

💰 Generous discretionary bonus scheme

🧘‍♂️ £1,800 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions

🫶 4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing

📚 £500 yearly “Uni Fund” towards learning and development

🎧 Free headspace subscription

🕐 4pm Friday finishes all year round

🥳 Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

Why you?

In line with our company values, within your role you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun! More specifically, you'll have / be:

• The ability to work with multiple stakeholders (internal and external) to deliver the LS11 Digital plan
• Previous performance media experience across Criteo, Citrus or Digital Display (DV360, the Trade Desk, etc.) along with trafficking, reporting, campaign management and team management is essential
• Strong management skills to lead and develop a junior team
• A proven track record of delivering strong results in a fast-paced, challenging environment.
  
• Able to juggle and deliver multiple projects at one time, with the competence to pivot quickly based on the needs and wants of the business.
  
• Aptitude to independently research and become a subject matter expert for optimisation in a digital retail world
  
• The ability to handle ambiguity and the demands that come with regularly setting up and processing new media.

P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.

What you'll be doing

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:

Campaign Planning & Optimisation Processes: You’ll own the campaigns planning and optimisation framework to make sure we always follow best practice to maximise performance and delivering best results for suppliers’ brands. You will be responsible to proactively spot any revenue risks and media inefficiency and provide a framework to mitigate them.

Media Optimisation: Keeping up to date with media channel opportunities – onsite display, tech and innovation and that can help inform campaign planning and delivery.

Process Optimisation: Collaborating with key stakeholders to understand campaign management needs and implement process improvement plans.

Reporting: Reporting weekly performance results into the wider team, and responsible for highlighting challenges along with solutions. Capture and detail the methodology undertaken to mitigate against the revenue and delivery.

Team Management & Upskilling: As the subject matter expert, you will manage three client executives, aiming to build a high-performance team that drives effectiveness and engagement. Your focus will be on upskilling the team, supporting their development through coaching and mentorship, and fostering a culture of open communication. You will identify training needs, monitor team performance, and establish relevant metrics for measurement.

Contribution to organisational projects: We are a young business, growing fast. Our ambition is to create the company that everyone would like to work for. Whether it’s leading our training and development efforts, managing our PR and marketing agenda, or helping us find the next generation of talent for our business, our expectation is that you’ll get stuck in and help us to build an outstanding business.

More information and resources to support you & your application...

• To find out more about our agencies and departments, click here.
• To find out more about our application & interview process and supporting you through this, click here.
• To find out more about Diversity, Equity and Inclusion at SMG, click here.
• To take a look at our FAQ's, click here.

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