• Job Title: Client Manager 
• Level & Responsibility: This is a Manager level role, initially operating as an individual contributor. You will be part of the in-house team operating as the retailer’s retail media network, focusing on building best-in-class campaigns built on creative thinking and precision planning.
  
• Salary: $76,050 +
• Location & Hybrid Working: This is a hybrid role, ideally working 2 - 3 days from our New York office.
  

The role

We are looking for a Client Manager to join our agency partnership with the first travel retail media network in the US. For this role, you will be part of the in-house team operating as the retailer’s retail media network, focusing on building the best campaigns built on creative thinking and precision planning.

Why SMG?

SMG is one of the most exciting growth companies in the North America today and is home to the award winning Retail Media Network agency Threefold.

Founded in 2008, Threefold is the world's leading Retail Media Network (RMN) specialist, headquartered in both London and New York. As part of the SMG agency network, which employs over 250 retail media experts, Threefold's primary mission is to unlock incremental CPG budgets, curate media campaigns that supercharge sales, and elevate its retail partners into top-tier omni-channel media owners, spanning in-store, offsite and online.

Threefold's services include consultancy, evaluation, and a white-label in-house solution that has seen the agency build, run and operate over 10 Retail Media Networks to date.

Today, Threefold run and operate Walgreens' Boots Media Group and Morrisons Media Group, and additional live partners include major retailers like The Co-op, Signet Group and The Very Group.

We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work. We have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for in the UK, with a World Class and Outstanding accreditation across the past 2 years. 

We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. Here's what's on offer:

💰 Generous discretionary bonus scheme

✈️ 20 days holiday plus US holidays, with the option to carry over. This allowances increases to 25 days plus US holidays in year 2.

🧘‍♂️ $3,510 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions

❤️‍🩹 Healthcare paid for (dental, medical & vision) with the option to top up for family

📝 Dedicated yearly investment into your professional development and learning

🫶 4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing

🎧 Free headspace subscription

🕐 4pm Friday finishes all year round

🥳 Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

Why you?

In line with our company values, within your role you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun! More specifically, you'll have / be:

• Omnichannel retail media experience
• A background in: marketing, retail media, CPG, media agency, sales, or retail tech.
• Coaching and development of a high-performing and sizable team.
• A track record in delivering business growth in a fast-paced, challenging environment.
• Demonstrable experience in a client or customer-facing role.
• Strong commercial acumen, able to work with data & financial reporting.
• Flawless attitude at all times in all environments, with a strong will to succeed.
• The ability to work with multiple senior stakeholders to deliver best-in-class client service, at all times.

P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.

What you'll be doing

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:

• Manage a portfolio of clients and brands and internal relationships with key retailer stakeholders.
• Be accountable for the initial strategy development, briefing, and planning, the and the delivery of campaigns, through to implementation and evaluation.
• Be expected to understand the retail business, and continuously use learnings to build high performing campaigns and performance.
• You will deliver retail media expertise and revenue targets across a sizable and valuable portfolio of clients, working with the team to create compelling retail media campaigns that align with our vision and meet the goals of the brands.
• Manage relationships with key stakeholders across Threefold x SMG and our retail partner.

🌟 Helping you shine 🌟

We are committed to helping you shine and show your full potential by making any changes you might need throughout your application. If you need an alternative way of applying for this role, support with understanding the role and its requirements, changes to be made to the way we hold our interviews, or anything else, then please reach out to us. You can either let us know on your application form or contact the people team to discuss how we can help on careers@smg.team.

🤝 SMG are proud to be an equal opportunities employer 🤝 

We are fully committed to providing equality in the workplace and ensure all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation ("the protected characteristics"). We want our organisation to reflect the diversity of our communities and we welcome applications from people from all backgrounds. More information on what we are doing can be found here.

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