Client Manager
Own standout brand campaigns, lead a team, and drive growth in a fast-paced, creative environment at VMG.
Location: Liverpool, 2 days in the office
Salary: From £39k + 10% discretionary bonus
Level: Manager-level, with responsibility as an individual contributor and managing one person
About the Role
As a Client Manager, you’ll be at the centre of delivering brilliant brand campaigns that drive VMG’s growth. Working with the Senior Management team, you’ll help hit commercial goals through standout execution and seamless delivery.
You’ll own campaigns from start to finish, turning ideas into action and ensuring every detail lands perfectly. Alongside managing your own strategic categories, you’ll guide and support your team, helping them deliver work that pushes boundaries and achieves results.
If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.
Why SMG?
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us—people who are curious, ambitious, and eager to learn, whether as specialists or across teams.
Our culture is everything. If you’re someone who stays honest, stays hungry, stays foolish, and has fun, you’ll feel right at home here.
We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.
We’re proud to be ranked the #1 Best Marketing and Media Agency and to have received World-Class accreditation from Best Companies.
- 10% discretionary bonus
- £1,800 yearly wellbeing fund (on top of your salary!)
- Free Headspace subscription
- £500 yearly “Learning Fund” for learning
- 4 extra Wellbeing Days off per year
- Summer & Winter conferences + year-round celebrations
- 4pm finishes every Friday
- Flexible and hybrid working
Are We What You’re Looking For?
We move fast, adapt quickly, and like to challenge each other. We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team.
This isn’t for everyone, but if you thrive in this environment, we’d love to meet you!
A Little Bit About You
You’ll bring:
Essential Experience & Knowledge:
- 6–12 months’ experience coaching and managing a team member
- Experience in marketing, ideally within retail or agency environments
- Proven ability to manage multiple clients with strong organisational and time management skills
- Confidence working with data, budgets, and financial reporting (Excel proficiency required)
- Demonstrated success in planning and delivering strategic marketing campaigns
Attributes & Competencies:
- A positive, proactive attitude with a strong drive to succeed
- Excellent relationship-building skills and a commitment to delivering exceptional client service
- Analytical mindset with the ability to translate data into actionable insights
- Collaborative approach and a passion for developing both people and performance
Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.
What You’ll Be Doing
Your days will be dynamic. You might find yourself:
- Leadership & Development: Manage and develop direct reports, holding weekly one-to-one meetings, setting quarterly work plans, and conducting six-month performance reviews.
- Stakeholder Management: Build and maintain strong working relationships across VMG, The Very Group (TVG), and supplier brands to deliver co-branded marketing campaigns aligned with Very’s strategy.
- Creative & Strategic Planning: Develop insight-led creative proposals that bring ideas to life and inspire your wider team to adopt a best-in-class approach for all supplier opportunities.
- Campaign Management: Oversee the end-to-end planning and delivery of campaigns within your category, ensuring alignment with internal processes, brand tiering, and seamless execution.
- Category Ownership: Lead strategic management of supplier brands, developing co-branded marketing plans that balance supplier objectives with VMG’s wider brand moments. Ensure plans are commercially viable, budget-compliant, and contribute to net targets.
- Performance & Reporting: Support your team in campaign reporting, driving continuous improvement in how data and performance are communicated to stakeholders.
- Media Optimisation: Manage in-flight reporting and optimisation for select media channels such as Criteo and Paid Social, using insights to inform future campaign delivery.
- Continuous Improvement: Monitor campaign performance and apply learnings to enhance future activity and outcomes
Our Values:
Stay honest. Stay hungry. Stay foolish. Have fun.
Explore what that means to us here
Useful Links Before You Apply:
Still Curious?
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- Department
- VMG
- Locations
- Liverpool
- Remote status
- Hybrid
Liverpool
Life at SMG
Our workplace culture is super important to us and we have a team dedicated to making SMG a great place to work. Whether it's Wellbeing Wednesday, a virtual quiz, or giving back to our charity partner The Trussell Trust, there is always something going on here at SMG. Take a look at some of the things we've been up to on our Life at SMG page.
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