• Job Title: Client Manager
• Level & Responsibility: This role might be better know as an Account Manager in other businesses. The role will have responsibility over a number of clients, as well as 2+ direct reports.
• Salary: £39,000+ per annum, depending on experience plus a 10% bonus scheme.
• Location & Hybrid Working: London, 2 days per week in the office.
  

The role

We are looking for a Client Manager to join our new retail partnership at SMG. This role will see you help set up the new partnership in its early stages, whilst managing a portfolio of clients alongside building stakeholder relationships with our retailer partner. You will be accountable for creating market leading media campaigns; from initial strategy development and briefing, through to implementation and evaluation.

Why SMG?

We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work. We have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for, with a World Class and Outstanding accreditation across the past 2 years. 

We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. We have a whole page dedicated to our benefits here, but here's some of our favourites...

💰 Generous discretionary bonus scheme

🧘‍♂️ £1,800 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions

🫶 4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing

📚 £500 yearly “Uni Fund” towards learning and development

🎧 Free headspace subscription

🕐 4pm Friday finishes all year round

🥳 Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

Why you?

In line with our company values, within your role you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun! More specifically, you'll have / be:

• Exceptional personal and team leadership qualities, with demonstrable experience of people coaching and management.
• Experience of working towards ambitious targets, with a strong numeracy and data reading abilities.
• Strong presentation skills.
• Proficient in the use of Excel, Google Analytics and Power Point.
• A proven track record in the development and planning of strategic marketing campaigns, which delivered positive results.
• Exceptional communication and relationship skills to confidently work with senior stakeholders and external clients.
• The ability to "think differently": As one of our key behaviours here at SMG, you won't be afraid to approach problems from a different angle or challenge the status quo.
• Great organisational skills with excellent attention to detail.

P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.

What you'll be doing

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:

• Develop proposals and strategies based on supplier budgets and objectives to create cohesive media plan that will deliver against KPIs.
• Liaise with a variety of internal and external stakeholders to activate branded activity across a range of channels, including on and offsite media within agreed timelines, following creative guidelines.
• Ownership of driving commercials for the categories under your remit to help contribute towards wider business targets, seeking our investment opportunities, managing forecasts and reporting on these.
• Line management of direct reports, holding weekly meetings with these, creating work plans, hosting appraisals and tracking their day-to-day output and progression. This will be in addition to providing daily support as and when required.
• Work to ensure all content (including but not limited to media plans, status reports, performance reviews and recommendations) are completed to a high standard, showcasing the team at its best.
• Build positive relationships and communicate confidently with our clients, nuancing your approach with different stakeholders and ensure you present yourself as a trusted and key member of the team.
• Support wider organisational projects, helping to create a great workplace and supporting with SMG's mission to lead connected commerce marketing.
• Support the senior leadership team in governance, ad hoc requests and meetings as required.

More information and resources to support you & your application...

• To find out more about our agencies and departments, click here.
• To find out more about our application & interview process and supporting you through this, click here.
• To find out more about Diversity, Equity and Inclusion at SMG, click here.
• To take a look at our FAQ's, click here.

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