Client Manager
Join our LS Eleven Media Services team as a Client Manager! Drive and deliver multi-channel media campaigns, build strong stakeholder relationships, and champion innovative media solutions.
- Job Title: Client Manager
- Level & Responsibility: This role is at a Manager level and has responsibility for a portfolio of clients and managing a team
- Salary: £39,000+ per annum, depending on experience plus a discretionary 10% bonus scheme
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Location & Hybrid Working: Leeds, a minimum of 2 days in the office per week
The role
We are looking for a Client Manager to join our LS Eleven (Asda media) partnership who will be responsible for the delivery of all media across all channels in your category area and working alongside the commercial teams, driving successful campaign delivery for the media centre. It will be key for you to build strong relationships with your key stakeholders, both internal and external, using effective communication skills to support the total business commercial goals and targets. You will successfully manage and deliver campaigns through your team, ensuring all processes and guidelines are adhered to, while mitigating any revenue risk and championing a selected media channel, supporting new propositions and processes, working closely with the relevant internal teams.
Why SMG?
We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work. We have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for, with a World Class and Outstanding accreditation across the past 2 years.
We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. We have a whole page dedicated to our benefits here, but here's some of our favourites...
💰 Generous discretionary bonus scheme
🧘♂️ £1,800 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions
🫶 4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing
📚 £500 yearly “Uni Fund” towards learning and development
🎧 Free headspace subscription
🕐 4pm Friday finishes all year round
🥳 Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year
Why you?
In line with our company values, within your role, you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun! More specifically, you'll have / be:
- The ability to work with multiple stakeholders (internal and external).
- Exceptional communication and relationship skills to confidently work with senior stakeholders and external clients.
- The ability to work in and adapt to an ever-changing, fast-paced, challenging environment.
- The ability to manage a team and upskill through training.
- An interest in working and growing a career within a marketing agency.
What you'll be doing
We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:
- Owning and managing the full end-to-end delivery in your area across all monetised channels, ensuring deadlines are met and the media is delivered as per the SLAs.
- Ownership of reporting on agreed key deliverables to the Senior Client Manager and the wider business.
- Line management of direct reports, holding weekly 121 meetings, creating workplans, hosting appraisals, and tracking their day-to-day output and progression.
- Ensuring all monetised media in your area is delivered seamlessly while mitigating any revenue risk. You will be a key point of escalation for resolution management.
- Ownership of a media channel and/or process, championing the process and the execution of media in this area.
- Building strong relationships with your clients, internal and external teams to drive collaboration across all functions. You will work closely with your commercial counterparts, delivery teams, and innovation teams to ensure cross-collaboration and alignment on your workstreams.
- Delivering training sessions to clients where required to support seamless co-ordination.
P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.
More information and resources to support you & your application...
- To find out more about our agencies and departments, click here.
- To find out more about our application & interview process and supporting you through this, click here.
- To find out more about Diversity, Equity and Inclusion at SMG, click here.
- To take a look at our FAQ's, click here.
PLEASE NOTE: you should always receive an email from us following your application, so if you do not, please check your junk or spam folder, whether "conversations@message.teamtailor.com" are on your approved senders list and whether your mailbox is full. Please email careers@smg.team if you've still not received anything!
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- Department
- Client Management
- Locations
- Leeds
- Remote status
- Hybrid Remote
Leeds
Life at SMG
Our workplace culture is super important to us and we have a team dedicated to making SMG a great place to work. Whether it's Wellbeing Wednesday, a virtual quiz, or giving back to our charity partner The Trussell Trust, there is always something going on here at SMG. Take a look at some of the things we've been up to on our Life at SMG page.
Client Manager
Join our LS Eleven Media Services team as a Client Manager! Drive and deliver multi-channel media campaigns, build strong stakeholder relationships, and champion innovative media solutions.
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