• Job Title: Enterprise Retail Account Manager
• Level & Responsibility: This role is at a Manager level and may be known as a Technical Account Manager.
• Salary: £50,000+ per annum, depending on experience plus a 10% bonus scheme
• Location & Hybrid Working: This role can be based from either of our office hubs in London or Leeds, with a regular weekly presence and travel between the two at times.
  

The role

Plan-Apps is a B2B SaaS platform that specialises in helping FMCG brands and Retailers to unlock the true value from their retail media campaigns.

Our innovative platform empowers retailers to optimise their media estates, streamlining the full marketing campaign cycle and connecting brands and retailers to use data to plan, manage, and measure marketing campaigns effectively.

As we continue to expand our offerings, we are on the hunt for a brilliant, highly motivated, and experienced Enterprise Retail Account Manager to join our team and play a pivotal role in shaping the future of retail media.

The Enterprise Retail Account Manager will ensure the successful onboarding of new enterprise clients to Plan-Apps, manage relationships with senior client stakeholders, develop and deliver training materials, and address client queries. You will serve as the primary point of contact for our enterprise clients, working to understand their needs and ensuring they derive maximum value from our platform.

Why SMG?

We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work. We have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for, with a World Class and Outstanding accreditation across the past 2 years. 

We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. We have a whole page dedicated to our benefits here, but here's some of our favourites...

💰 Generous discretionary bonus scheme

🧘‍♂️ £1,800 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions

🫶 4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing

📚 £500 yearly “Uni Fund” towards learning and development

🎧 Free headspace subscription

🕐 4pm Friday finishes all year round

🥳 Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

Why you?

In line with our company values, within your role you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun! More specifically, you'll have / be:

• Proven experience as an Enterprise Account Manager in a technology company, preferably within the B2B SaaS industry.
  
• Demonstrable experience managing enterprise installations of CRM, DXP, or other data-driven management platforms (Salesforce preferred)
  
• Demonstrated ability to manage senior client stakeholders and build strong relationships.
  
• Proficiency in creating and delivering training materials.
  
• Strong problem-solving skills and a proactive approach to client issues.
  
• Excellent communication and interpersonal skills.
  
• Strong organisational and project management abilities.
  
• Familiarity with CRM software and customer success tools.
  

P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.

What you'll be doing

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:

Onboarding

• Lead the onboarding process for new enterprise clients, ensuring a smooth transition from existing platforms and tech solutions to the active use of Plan-Apps.
• Develop customised onboarding plans tailored to each client’s specific needs and goals.
• Conduct initial setup and configuration of the platform for new clients.
• Coordinate with internal teams to ensure all client requirements are met during the onboarding phase.

Client Relationship Management

• Establish and maintain strong relationships with senior client stakeholders, acting as a trusted advisor.
• Conduct regular check-ins and business reviews with clients to ensure they are clear on progress and the status of the account.
• Identify opportunities for growth, increased engagement and usage to drive growth.
• Understand any business needs and challenges that may need to be addressed with product development, acting as the conduit between the client and the product team.

Training and Enablement

• Create comprehensive training materials, including user guides, video tutorials, and webinars.
• Deliver training sessions to client teams, both virtually and in-person, to ensure they are proficient in using the platform.
• Continuously update training materials to reflect new features and best practices.

Client Support and Queries

• Serve as the primary point of contact for client queries and issues, providing timely and effective resolutions.
• Collaborate with the support team to address technical issues and escalate as necessary.
• Track and document client interactions and feedback to inform product development and improvements.

Internal Collaboration

• Work closely with the client, product, and support teams to ensure a cohesive client experience and maintain a client facing product roadmap.
• Provide feedback to the product team on client needs and potential enhancements.
• Participate in internal meetings and contribute to the continuous improvement of account management processes.

Digital change management

• Digital project management 
• Data separation
• Dual running platforms - smooth transition
• Oversee dev

More information and resources to support you & your application...

• To find out more about our agencies and departments, click here.
• To find out more about our application & interview process and supporting you through this, click here.
• To find out more about Diversity, Equity and Inclusion at SMG, click here.
• To take a look at our FAQ's, click here.

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