About us

SMG is one of the most exciting growth companies in the UK today. Home to three award winning agencies, Capture, Lobster and Threefold. At SMG, our people are at the heart of everything we do and are our biggest asset. We are proud to provide opportunities for fast career growth, recognising and rewarding great work, and doing this within an inclusive, highly flexible, and innovative environment.

We are dedicated to support our employees to be the best version of themselves both inside and outside of work. We’re have an extraordinary culture built by exceptional people and it’s because of this that we’ve been recognised as 2nd in Best Companies marketing and media's best agencies to work for, and we’ve just received our 3 star accreditation from Best Companies, making us a World Class company to work for.

Across the group, we have a shared mission to lead connected commerce marketing.

Read a summary of what each of our agencies do here!

The role

We have an exciting opportunity for a HR Coordinator to join us on a 1 year fixed-term contract to cover maternity leave, working across all three of our agencies, supporting and being responsible for a multitude of administration / assistant tasks to ensure we provide the best employee experience. The role will effectively support with the continuous growth of the business, supporting the HR Manager with a number of exciting people team projects and additional responsibilities to broaden your HR knowledge.

We work in a hybrid way at SMG, empowering people to work where is most effective for them, the role, the team & their key stakeholders. For this role, it will be important for there to be a weekly presence in our London office, enabling you to build effective relationships across the business and support managers & employees with day-to-day administration. 

What you'll be doing

We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:

HR Administration / Advice:

• Own and action all re-occurring employee administration/assistant tasks (including, but not limited to, letter creation, confirmation of pay rises/promotions, ad hoc reports, invoices, referral fees), whilst proactively identifying opportunities to improve processes or ways of working for the People Team.
• Keep the HR Inbox up to date to ensure employee and manager queries are quickly resolved.
• Support with processing employee data for monthly payroll, including administration of the new starters, leavers, and benefit packages (including Pension, Cycle to Work & Loans).
• Ensure employee personnel files and information are accurately maintained and updated on our HR Information System (CharlieHR), with all key documentation attached (contract of employment, employee letters and workplans etc).
• Conduct annual audit of the HRIS, employee files using audit checklist to ensure business maintains compliant.
• Create quarterly dashboard to track trends to share with exec committee (inc D&I data).
• Support managers and employees with queries & providing HR advice in a timely manner, including attending appropriate meetings where necessary as a People Team representative.
• Own and manage the Maconomy process to ensure employee expenses are captured and processed.
• Support the HR Manager with people team projects and additional responsibilities, to continue developing and supporting with the growth of the business.
• Support and own the family leave processes (ahead of, during and after time out), ensuring correct documentation is collected etc.

Probations:

• Be the first point of contact for managing the probation process, this includes sending probation reminders to managers, supporting and checking in with managers, updating CharlieHR and trackers, and issuing letters (pass, extension & fail).

Offboarding:

• Manage the off-boarding process, supporting employee & line managers with relevant documentation & payroll updates.
• Send out and collate exit interview survey data, proactively reviewing to identify trends and present opportunities for improvement.
• Work closely with the SMG University team on delivering best-in-class internal training programmes and courses, helping with the coordination and set-up of training courses across the business.

Training:

• Manage our learning platform, proactively updating where needed.
• Manage the administration of Uni Fund and tracking of usage (monitoring inbox, responding to emails, booking training, tracking on the new budget tracker).

Reward:

• Support with performance grades, quarterly reviews, and reward programmes throughout the year, for example, setting up on CharlieHR, sharing comms, tracking workplans.
• Support the bonus process twice a year, including the letter creation and distribution.
• Manage employee data on Flexcel, updating reward changes, archiving leavers and setting up new starters, as well the updates for compensation tool.

What you'll need to have / be

• Previous HR Assistant / Coordinator experience within a similar and/or fast paced organisation, specifically with effectively managing/supporting the full employee lifecycle (inclusive of payroll).
• Motivated, passionate to learn and wants to strive towards achieving the best possible employee experience.
• Effective communication and relationship building skills, working effectively with employees and managers.
• Strong attention to detail and be eager to learn/ take on feedback.
• Good organisational skills and time management to effectively manage workload in a fast-paced environment.
• Proficient with Word, PowerPoint and Excel.

P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.

The best bits

Here at SMG we are dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. We have a whole page dedicated to our benefits here, but here's some of our favourites...

💰 Generous discretionary bonus scheme

🧘‍♂️ £1,200 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions

📚 £500 yearly “Uni Fund” towards learning and development

🎧 Free headspace subscription

🕐 4pm Friday finishes all year round

🥳 Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

The process

1. We will invite you to a first interview which we try to keep relatively informal, so it gives you the opportunity to share your authentic self. The hiring team will be looking to understand more about your experience and why you're interested in working with us.
2. There will be a second interview which will last a little longer, and involve some form of task to showcase your ability to do the role.
3. We then invite you to a meet & greet which is an opportunity for you to meet the team you'll be joining and ask them questions about the role and wider business.

🌟 Helping you shine 🌟

We are committed to helping you shine and show your full potential by making any changes you might need throughout your application. If you need an alternative way of applying for this role, support with understanding the role and its requirements, changes to be made to the way we hold our interviews, or anything else, then please reach out to us. You can either let us know on your application form or contact the people team to discuss how we can help on careers@shoppermediagroup.com.

🤝 SMG are proud to be an equal opportunities employer 🤝 

We are fully committed to providing equality in the workplace and ensure all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation ("the protected characteristics"). We want our organisation to reflect the diversity of our communities and we welcome applications from people from all backgrounds. More information on what we are doing can be found here.

Our full data retention policy can be found here. Got questions? Take a look at our FAQ's here.